GRIEVANCE REDRESSAL POLICY  

At Wearplanets, operated by Clickfusion Market, our mission is to provide customers with a reliable and transparent shopping experience. We place high importance on fairness and accountability in resolving all customer concerns. This Grievance Redressal Policy has been designed to ensure that any issues you encounter are handled promptly, courteously, and in line with applicable legal requirements.   

What is a Grievance?  

A grievance refers to any problem, complaint, or dissatisfaction related to a product or service purchased on our platform for which a resolution is sought. This may include, but is not restricted to:  

• Product faults, damage, or quality-related concerns   
   
• Incomplete, delayed, or failed deliveries   
   
• Payment errors or billing disputes   
   
• Issues with returns, exchanges, or refunds   
   
• Dissatisfaction with the support provided   
   
• Clarifications regarding company policies  

How to Raise a Grievance  

To file a complaint, kindly follow these steps:  

Visit the Help Section   
Head to the “Help Centre” or “Contact Us” page available on our website or mobile app.  

Select the Concern Category   
Choose the subject or category that best matches your issue.  

Submit Your Complaint   
Fill in the necessary details, such as your Order ID, a description of the issue, and attach any supporting documents or images.   
Our team will carefully review your submission and respond at the earliest.   

Escalation to Grievance Officer  

If your concern remains unresolved or you are not satisfied with the resolution provided by our support team, you may escalate the matter to our Grievance Officer. This is in accordance with the Information Technology Act, 2000, and all relevant regulations.   

Wearplanets has appointed a designated officer to oversee escalated issues, ensure fairness, and provide effective solutions. You may contact the officer at: clickfusionmarket@gmail.com.   

Grievance Handling Process  

• Acknowledgement: All grievances will be acknowledged via email within 48 hours of receipt.   
   
• Tracking ID: A unique grievance ID will be generated to help you track the status of your complaint.   
   
• Resolution Timeline: We aim to resolve concerns within 7 working days, or within the timeframe required by applicable laws.   
   
• Communication: Progress updates and final outcomes will be shared with you via your registered contact details.  

Closure of Grievance  

A grievance will be treated as closed in the following cases:  

• When a satisfactory resolution has been provided by our support team or Grievance Officer   
   
• When the customer fails to respond within a reasonable period after a resolution is shared   
   
• When a final resolution has been delivered as per company policies and legal standards  

Contact Us  

If you have further concerns or wish to raise a grievance, please reach us at: clickfusionmarket@gmail.com.  

Note: This policy may be updated from time to time. The most recent version will always be available on our Terms of Use and Privacy Policy pages.